If you require assistance without making an appointment then take advantage of our online service. Simply follow the below "I can Help" link, then click contact me and fill in your details. Then download the secure software and we will be able to connect to your PC, view and solve your problems.

This is how it works:

Once you have filled in your information ( including a contact number ) by following the instructions above. We then recieve your information and call you straight back, you then provide us with the unique access code displayed to you via the installed secure software. We can then view and navigate your mouse and keyboard to diagnose and correct the fault at hand.

Easy to follow instructions:

Sharing a session enables us to temporarily view your desktop and share control of your mouse and keyboard.

1. Launch CrossLoop

After the installation has finished, you can open CrossLoop at any time by clicking the icon on your desktop or by opening the program from the start menu. This is the CrossLoop application icon:~

2. Tell us your Access Code

The Access code is a randomly generated 12-digit number used to encrypt data sent between computers. This is the secure code you shall provide to us upon us calling you back on the phone number you provided in the earlier steps.

3. Select Connect

Click the connect button. Your session should begin momentarily. If it does not begin make sure you have provided us with the correct Access Code and try again.

4. Allow the Connection

Click the Allow button to allow us temporary access to your PC. Your session should begin momentarily.

Select the Disconnect button in the lower right hand corner of the application to end the session at any time.

Upon the fault being corrected you are then required to pay Complex Systems Direct Ltd for the time taken fixing your fault. This can be paid via credit card or pay pal.